Terms of Service

The short version

1. What NeuroKind AI is

NeuroKind AI is provided by NEUROKINDAI (SMC-PRIVATE) LIMITED ("NeuroKind AI", "we", "us", "our"). These terms are an agreement between you and that company.

NeuroKind AI is a personal wellness companion. It helps you track how you are doing, reflect, build habits and goals, and have supportive conversations with an AI companion.

What it is not, clearly: NeuroKind AI is not a medical device, healthcare service, medical treatment, therapy, psychotherapy, counselling, crisis service, or emergency service. It does not provide medical or psychological diagnosis, assessment, treatment or advice.

Using this app does not create a doctor-patient, therapist-client, counsellor-client, or any other professional care relationship between you and us. The AI companion is not a licensed professional of any kind — it is software.

2. Who can use it

You need to be 16 or older to have an account. If you are under 18 but at or above that age, please make sure a parent or guardian knows you are using it and is comfortable with that. You will also need to use the app lawfully, and not on behalf of anyone else without their knowledge.

3. Your account

Choosing your details. You pick a username and a password. We never ask for your email or phone number — that is deliberate, and it is the foundation of the privacy we offer you.

The trade-off, stated plainly. Because we hold no email address for you, we cannot reset your password or recover your account if you lose it. Please store your password somewhere you will genuinely find it again. We would rather be honest about that now than have it be a surprise later.

Keeping it yours. Please keep your password private and do not share your account. You are responsible for what happens under your account while you are signed in.

One account per person. Please do not create multiple accounts to get around message limits. It just makes the product unsustainable for everyone else.

4. Using it decently

We have kept this list to things that genuinely matter. Please do not:

• Use the app to harm yourself or anyone else, or to get information that would help you do so
• Use it for anything illegal
• Try to break, overload, reverse-engineer, or gain unauthorised access to the app or anyone else’s account
• Automate, scrape, or bulk-extract from the service
• Impersonate someone else, or use another person’s account
• Use Partner Link or Wellness Circle to harass, pressure, or monitor another person against their wishes
• Resell, sublicense, or commercially redistribute the app or its content without our written agreement

If someone is using the app in a way that puts others at risk, we may suspend or close that account.

5. The AI companion — what to expect

The companion is genuinely good at what it does, and it is genuinely limited. Both are true.

• It can be wrong. It can misunderstand, misremember, or state something inaccurate with complete confidence.
• It is not a professional. It cannot diagnose you, tell you whether you have a condition, or advise you on medication.
• It is not monitoring you. It does not watch for warning signs, cannot detect an emergency, and will not alert anyone on your behalf.
• Please do not rely on it for decisions that matter — medical, legal, financial, or otherwise. Talk to a qualified human.

Wellness reports and suggestions are generated from the data you log, using general wellbeing principles. They are reflective prompts, not clinical assessments.

6. Your content is yours

You own what you write. Your journal entries, messages, and everything else you create in the app belong to you. We do not claim ownership of any of it.

What we need permission for. To make the app function, you give us permission to store, process and transmit your content strictly to provide the service to you — showing your own data, generating your reports, and letting the companion remember your story. This permission ends when you delete your content or your account.

We will not use your content for anything else. Not marketing, not public AI training, not research we have not explicitly asked you about.

Please be thoughtful about what you write. Do not include other people’s private information in your entries without their knowledge.

7. Free and paid plans

Kind (free) is genuinely free and stays free. Thirty AI messages a month, nine guided programmes, eight habit programmes, complete mood and sleep tracking, your Stability score, unlimited journaling, Partner Link, streaks and badges. There is no trial that quietly ends.

Kind Plus is our paid plan, available monthly or annually. It adds energy tracking, AI wellness reports, the daily AI Suggestion engine, all 39 guided programmes, all 50 habit programmes, unlimited concurrent goals and habits, and a larger monthly message allowance.

Extra message packs can be bought on any plan, including the free one. They never expire, and are only used after your monthly allowance runs out.

Wellness Circle seats. If an organisation has given you a seat, you get full Kind Plus features and a monthly message allowance for as long as that organisation’s subscription is active. Allowances do not stack.

8. Subscriptions, payments and refunds

How subscriptions work. Kind Plus is a recurring subscription. You are charged for the period you chose — monthly or annually — and it renews automatically until you cancel.

Cancelling. One tap in the app, at any time. You keep full access until the end of the period you have already paid for, and then return to the free plan with all of your data, history, streaks and badges intact.

How payment is handled. Payments are processed by third-party providers. Your card and banking details go directly to them and are never stored on our systems.

Refunds. You can request a refund within 7 days of a charge. Because plans are prepaid for a fixed period, the amount refunded depends on how much of the service you have already used. Write to us at support@neurokindai.com and we will walk you through it. Unused extra message packs never expire.

If a renewal payment does not go through, your plan moves to the free tier. Your data, history and extra message packs are all kept.

9. When things are not perfect

We work hard to keep NeuroKind AI running well, but we cannot promise it will be available without interruption or entirely free of errors. Services go down, providers have outages, and sometimes we need to take things offline to improve them.

We provide the service as it is. To the fullest extent the law allows, we do not make legal warranties about it — including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Limits on our responsibility

In plain terms: if something goes wrong, our responsibility is limited to what you paid us — and we are not responsible for decisions you make about your health, which need a qualified human.

Formally: to the maximum extent permitted by law, NeuroKind AI and its team will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses arising from your use of or inability to use the service.

Health decisions specifically. We are not liable for any decision you make about your physical or mental health, treatment, medication, or care based on anything in the app — including anything said by the AI companion, any report, any suggestion, or any Stability score.

Our total liability for any claim relating to the service is limited to the amount you actually paid us in the twelve months before the claim arose.

Where local law applies. Some places give people rights an agreement like this cannot set aside. Nothing here is intended to affect those rights.

11. If something you do causes us a problem

If you use the app in a way that breaks these terms or the law, and that causes a claim against us, you agree to cover the reasonable costs of dealing with it. This only applies to your own conduct — not to ordinary use of the app.

12. Third parties

The app relies on secure hosting, AI processing, payment and notification providers to function. Their own terms and privacy practices apply to their part of the service. We choose them carefully, but we cannot be responsible for their independent acts.

13. Ending things

You can leave whenever you want. Delete your account from your profile, in one tap. You owe us nothing and do not need to explain.

We may close an account if it is being used to harm someone, to break the law, or in serious breach of these terms.

What survives. The sections on your content, our liability limits, the health disclaimers, and governing law continue to apply after your account ends.

14. Changes to these terms

If we change something meaningful, we will tell you inside the app before it takes effect. Continuing to use NeuroKind AI after that means you accept the updated terms. If you would rather not, you can delete your account at any time — no penalty, no process.

15. Governing law and where disputes are handled

These terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising from or relating to them, or to your use of NeuroKind AI, will be handled exclusively by the courts of Khyber Pakhtunkhwa, Pakistan.

NeuroKind AI is operated by NEUROKINDAI (SMC-PRIVATE) LIMITED, a company registered in Pakistan, and offered on the same terms everywhere. If you choose to use it from somewhere else, you do so on your own initiative and are responsible for complying with your own local laws.

Before any of this ever matters: please write to us at support@neurokindai.com. In our experience almost everything is resolvable by a real conversation.

16. The rest

• If any part of these terms turns out to be unenforceable, the rest still stands.
• If we do not immediately enforce something, we have not given up the right to.
• These terms, together with the Privacy Policy and the Health Disclaimer, are the complete agreement between us.
• You cannot transfer your account or these terms to someone else. We may transfer them if our business is ever acquired or restructured — and if that happens, your privacy protections carry over intact.

Talking to us

support@neurokindai.com — a person will answer.